This Privacy Policy explains how 345e collects, uses, stores and protects your personal information. By registering an account or using any part of the 345e platform, you confirm that you have read and understood this policy. If anything here is unclear, please contact our support team before providing any personal information.
1. Introduction
345e is Pakistan's dedicated online gaming platform, operating at https://345e.ws. We understand that sharing personal information with any online platform requires trust, and we take that responsibility seriously. This Privacy Policy covers all personal data that 345e collects, processes and stores in connection with your use of our website, games, live dealer tables, sports betting, esports betting, card games, ludo games and all other services offered under the 345e brand.
This policy was written specifically for Pakistani players — not translated from a global template and not written primarily for legal compliance in another jurisdiction. The language is plain English and the explanations are practical. Where something requires technical or legal precision, we explain the plain-English meaning alongside it.
Throughout this document, "345e," "we," "us" and "our" refer to the platform at https://345e.ws. "You," "your" and "the player" refer to any individual who accesses, registers with or uses the 345e platform.
This Privacy Policy applies to players accessing 345e from Pakistan. The platform operates exclusively in Pakistani Rupees (PKR) and is specifically designed for the Pakistani market. All data processing referenced in this policy relates to the delivery of that service.
2. What Personal Data We Collect
345e collects only the information that is genuinely needed to operate the platform, process your payments and keep your account secure. We do not collect data speculatively or for purposes unconnected to your use of the service.
| Data Category |
Specific Information |
Required? |
| Registration Data |
Full name, Pakistani mobile number, date of birth, chosen username and password (hashed — never stored in plain text) |
Required |
| Identity Verification |
CNIC number or copy (when verification is triggered), selfie or photo confirmation, proof of address if requested |
Conditional |
| Payment Data |
Easypaisa / JazzCash account number, bank account details (for IBFT), card last four digits (full card numbers are never stored on 345e servers) |
Required |
| Transaction History |
Deposit amounts, withdrawal requests, bet history, game outcomes, promotion usage |
Automatic |
| Device & Technical |
IP address, device type, operating system, browser type, session timestamps |
Automatic |
| Communication Data |
Live chat transcripts, support emails, any messages you send to 345e through the platform |
When used |
| Responsible Gaming |
Self-exclusion requests, deposit limit settings, session time preferences |
When used |
We do not collect: Social media profiles, contact lists, location data beyond IP-level geolocation, biometric data, or any information not directly relevant to operating your 345e account.
3. How We Collect Your Data
There are three ways 345e collects personal data:
3.1 Directly from you. Most of your personal information comes directly from you — when you register, complete verification, make a deposit, contact support or set responsible gaming limits. You are always in control of what you provide directly.
3.2 Automatically during your use of the platform. When you access 345e, standard technical information is collected automatically. This includes your IP address, device type, session timing and pages visited. This data is used for security monitoring, fraud prevention and improving platform performance. It is not sold or shared for advertising purposes.
3.3 From third-party payment processors. When you make a deposit or withdrawal via Easypaisa, JazzCash or another supported payment method, the payment provider confirms the transaction status to 345e. We receive confirmation data — such as transaction reference numbers and payment status — but we do not receive your full payment credentials from these providers.
4. How We Use Your Personal Data
Every piece of data collected by 345e is used for a specific, legitimate purpose. Here is a plain-English breakdown of what we do with your information:
- Operating your account. Your registration details — name, mobile number, date of birth — are used to create and maintain your 345e account, verify your identity and communicate with you.
- Processing transactions. Payment data is used to process deposits and withdrawals in PKR. We maintain transaction records for your own account history and for our internal financial reconciliation.
- Providing customer support. When you contact 345e via live chat or email, we use your account details and communication history to respond accurately and resolve issues efficiently.
- Security and fraud prevention. IP addresses, device data and session patterns are used to detect suspicious activity, prevent unauthorised access and protect the integrity of the 345e platform.
- Responsible gaming. Data about your gaming behaviour — session length, deposit frequency, betting patterns — is monitored to identify potential problem gambling indicators. This is done to protect you, not to profile you for marketing.
- Regulatory compliance. We are required to maintain certain records to comply with applicable laws and regulations. This includes identity verification records and transaction histories.
- Platform improvement. Aggregated, anonymised usage data helps us understand how Pakistani players use 345e so we can improve the experience. This data is never attributable to individual users.
- Promotions and notifications. With your consent, we may send you information about relevant 345e promotions, bonuses or platform updates via your registered mobile number. You can opt out at any time.
345e does not use your personal data for third-party advertising, does not sell data to marketing companies and does not use your gaming history to target you with advertising outside the 345e platform.
5. Legal Basis for Processing
345e processes your personal data on the following legal bases:
- Contract performance. Processing your registration, bets, deposits and withdrawals is necessary to fulfil the service contract between you and 345e. Without this processing, the service cannot function.
- Legal obligations. Certain data — particularly identity verification and transaction records — must be maintained to comply with applicable laws, including anti-money laundering requirements.
- Legitimate interests. Security monitoring, fraud detection, platform stability and responsible gaming monitoring are carried out under 345e's legitimate interest in operating a safe and fair platform. These interests do not override your fundamental privacy rights.
- Consent. Where data processing is based on your consent — such as receiving promotional notifications — you can withdraw that consent at any time by contacting support or updating your account preferences.
6. Sharing Your Data with Third Parties
345e does not sell your personal data to third parties. Full stop. We share data only where it is genuinely necessary to deliver the service, and only with parties who are contractually required to protect that data.
Specific third parties we may share data with:
- Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners) — to process your deposits and withdrawals. They receive only the information needed to complete the transaction.
- Identity verification providers — where verification is required, a regulated third-party verification service may process your CNIC information. This is done under strict data processing agreements.
- Platform technology providers — game software providers and live dealer studio operators who power the games available on 345e may receive technical data necessary to operate their services.
- Regulatory and law enforcement authorities — we will share data with government authorities or law enforcement when legally required to do so.
We do not share data with marketing agencies, data brokers, social media platforms or any third party for advertising, profiling or commercial purposes unrelated to your use of 345e.
Every third party that handles data in connection with 345e is bound by data processing agreements that require them to protect your information to the same standards we apply ourselves.
7. Payment Data and PKR Transactions
Because 345e operates exclusively in Pakistani Rupees, all payment processing involves Pakistani payment infrastructure — Easypaisa, JazzCash, NayaPay, SadaPay, local bank IBFT and Pakistani-issued Visa and Mastercard cards.
7.1 What we store. 345e stores the minimum payment data needed to process transactions and maintain account records. For mobile wallets (Easypaisa, JazzCash), we store the registered mobile number associated with your wallet. For bank transfers, we store the account or IBAN details you provide. Full card numbers are never stored on 345e servers — we use tokenised references only.
7.2 Payment data security. All payment data transmitted to and from 345e is encrypted using 256-bit SSL. Payment processing connections with Easypaisa, JazzCash and banking partners use additional encryption layers specified in those providers' integration requirements.
7.3 Transaction records. 345e maintains records of all deposits, withdrawals and bets placed on your account. These records are visible to you in your account transaction history and are maintained for the periods described in Section 8 (Data Retention).
7.4 Fraud prevention. Payment data is monitored for patterns consistent with fraud, money laundering or misuse of the bonus system. This monitoring is conducted using automated tools and human review where suspicious patterns are flagged.
8. How Long We Keep Your Data
345e does not keep your data for longer than is necessary. Retention periods are determined by the purpose for which data was collected and by any applicable legal requirements.
| Data Type |
Retention Period |
Reason |
| Account / Registration Data |
Duration of active account + 5 years after closure |
Regulatory compliance, dispute resolution |
| Transaction Records |
7 years from transaction date |
Financial record requirements |
| Identity Verification Documents |
5 years from verification date |
Anti-money laundering compliance |
| Customer Support Communications |
3 years from last interaction |
Dispute resolution, quality review |
| Technical / Session Logs |
90 days rolling |
Security monitoring, fraud detection |
| Marketing Consent Records |
Until consent withdrawn + 1 year |
Proof of consent |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be attributed to you personally.
9. How We Protect Your Data
Data security is not an afterthought at 345e — it is built into the architecture of the platform. The following measures are in place to protect your personal information:
- 256-bit SSL encryption on all connections between your device and 345e servers. This means data transmitted to and from the platform cannot be intercepted in readable form.
- Hashed passwords. Your 345e password is never stored in plain text. It is converted to a one-way cryptographic hash — even if someone accessed our database, they could not retrieve your password from it.
- Access controls. Access to personal data within 345e is restricted to staff who genuinely need it to perform their job functions. All staff access is logged and regularly audited.
- Data minimisation. We collect only what we need. Collecting less data means less data to protect and less potential impact if anything were to go wrong.
- Regular security audits. 345e conducts periodic security assessments of our platform and data handling practices.
- Incident response. In the unlikely event of a data breach that poses a risk to your rights, 345e will notify affected players promptly and take immediate remedial action.
You can help protect your account too. Use a strong, unique password for 345e. Enable any available two-factor authentication. Log out of your account when using shared or public devices. Contact support immediately if you suspect unauthorised access.
10. Cookies and Tracking Technologies
345e uses a small number of cookies and similar tracking technologies to keep the platform working correctly and to understand how players use it. We do not use advertising cookies or third-party tracking pixels that report your activity to external platforms.
The cookies used on 345e fall into three categories:
- Essential cookies. These are necessary for the platform to function. They manage your login session, maintain your account state during a gaming session and process security tokens. Without these cookies, 345e cannot operate.
- Functional cookies. These remember your preferences — such as your language settings or recently played games — so you do not have to reset them every visit.
- Analytics cookies. These collect anonymised data about how players navigate the 345e platform — which sections are most visited, what devices are used, how long sessions last. This data cannot be attributed to individual players and is used solely to improve the platform.
You can manage cookies through your browser settings. Disabling essential cookies will prevent you from logging in to 345e. Disabling analytics cookies will not affect your ability to use the platform.
11. Your Data Rights
As a 345e player, you have specific rights over your personal data. These rights can be exercised by contacting 345e support via live chat or email. We aim to respond within 48 hours for straightforward requests.
Right of Access
Request a copy of the personal data 345e holds about you. We will provide this in a clear, readable format.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary. Subject to legal retention requirements in Section 8.
Right to Restriction
Request that we limit processing of your data in certain circumstances — for example, while you are disputing its accuracy.
Right to Portability
Request your personal data in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing of your data based on legitimate interests, including any profiling related to direct marketing.
To exercise any of these rights, contact 345e support via live chat or at support@345e.ws. Include "Data Rights Request" in your message along with your registered mobile number. We will respond within 48 hours and resolve the request within 30 days.
12. Protection of Minors
345e does not knowingly collect or process personal data from anyone under the age of 18. The platform requires age confirmation at registration and reserves the right to request documentation to verify age at any point.
If 345e becomes aware that personal data has been collected from a minor, that data will be deleted and the account closed. If you believe a minor has registered on 345e, please contact us immediately at support@345e.ws.
We strongly encourage parents and guardians to use parental controls on devices that may be accessible to under-18s. 345e takes the protection of minors seriously and cooperates fully with any verified reports related to underage access.
13. Updates to This Privacy Policy
345e may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable laws. When updates are made, the revised policy will be published here with an updated "Last Updated" date.
For material changes — those that significantly affect how we use your data or the rights available to you — we will notify registered players via their registered mobile number or through an account notification. Your continued use of 345e after a policy update constitutes acceptance of the updated version.
We recommend checking this page periodically. If you have any questions about a recent update, please contact our support team for clarification before continuing to use the platform.
